How to Order
Orders may be placed by fax, email or in writing. Orders from local authorities should be on official local authority order forms, an official purchase order number must be quoted and the order must be signed by an authorised buyer. All orders placed will be acknowledged by fax, post or email. Lead time dependent on receipt of required order information and payment.
Acceptance of Order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s). Prior to despatch of the product(s) Eveque Leisure Equipment Ltd. (The Company) has the right to decline an order for any reason. In this instance we will refund you as soon as reasonably possible by your original method of payment.
Prices
Although we will maintain printed prices for as long as possible, The Company reserves the right to change prices without prior notice and those charged will be prices ruling at date of despatch. All prices are ex-works. FOB, C&F and CIF prices are available on request. If a product is shown on the website but is not available or is incorrectly priced or otherwise incorrectly described, Eveque Leisure Equipment Ltd. shall not be obliged to sell you that product.
Payments
All bespoke products such as hot tub covers must be paid for before the start of manufacture. We accept payment online by Debit or Credit Card, Bank Transfer, SagePay/Opayo or via PayPal.
Accounts are payable to Eveque Leisure Equipment Limited, Wincham Avenue, Wincham, Northwich, Cheshire, England CW9 6GB, or, by telegraphic transfer / bankers draft, to Lloyds TSB plc, Law Courts Branch, Merchants Court, L2-12 Lord Street, Liverpool, L2 1TS, for the credit of Eveque Leisure Equipment Ltd., Sort 30-95-11 A/C 01254090. Remittance advice notes should state account number, invoice number and amount.
Carriage & Packaging
Carriage and packing will be charged extra.
Value Added Tax
The prices listed on this website are shown as both including and excluding VAT. VAT will be added to orders delivered to UK addresses unless proof of export can be provided.
Tenders & Contracts
The Company will tender for the supply of bulk purchase. Please send any details in writing to The Company.
Receipt of Goods
The Goods when received will contain a delivery note which should be checked carefully upon arrival for the correct number of parcels, correct content of parcels and any signs of damage. Any discrepancy should be notified to us immediately.
Inspect the Goods for any damage prior to accepting delivery. If damage to your cover is seen, DO NOT accept delivery. If you make arrangements for delivery of your spa cover, without your presence to inspect it, then you assume responsibility for the spa covers condition. The Company will not be held responsible or liable for any shipping damages to the Goods.
Claims, Shortages and Missing Goods
Notification of damage or shortage must be made to The Company in writing within three days of receipt of the goods. If goods are damaged you may refuse delivery and inform us immediately. Notification regarding non-delivery of the whole or part of a consignment must be made to the company within 14 days from the invoice date otherwise no claim can be entertained. Please do not attempt to return any goods until advised to do so by the company.
Title
Title to the goods does not pass to the purchaser until the invoice is paid in full. The proper law of all transactions between the parties is English Law and any disputes arising shall be determined by the courts in England.
Returns
Goods may only be returned subject to permission of The Company. If Goods need to be returned for any reason please contact The Company. Any customer wishing to return faulty goods should inform The Company within the warranty period.
When placing an order for bespoke hot tub cover(s), please ensure that all information that you provide to us is correct, accurate, and complete. We cannot accept the return of any bespoke goods if that return is due to incorrect information provided by you. Please note that this does not affect your legal rights.
In the UK the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provides consumers with the right to cancel distance and off-premises contracts once they have had an opportunity to see the Goods. However this right doesn’t apply if the Goods ordered are ‘bespoke’ (to be made to the consumer’s specifications or are clearly personalised) items. This will not affect your legal rights as a consumer in relation to bespoke items that are proven to be faulty.
We will accept the cancellation of your order once placed as long as your notice of cancellation is received within two calendar days starting with the date your order is placed. Our preferred method of cancellation is by email to info@eveque.co.uk to ensure traceability. Your notice of cancellation will be deemed to have been served on and will take effect from the day it is given to us and any related credit agreement will automatically be cancelled with effect from that date.
If you wish to make a change to the Goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Although we will endeavour to manufacture and despatch all orders within 3 weeks, from time to time it may be necessary to extend this period by up to several weeks. By purchasing your order you agree to these terms and agree that time is not of the essence of this agreement.
Guarantee
The Company offer a standard guarantee of 12 months from date of invoice against faulty materials or workmanship for all its products unless stated otherwise on the invoice.